Frequently Asked Questions

Q. What is the Value of Mystery Shopping?

A. Mystery shoppers shop all kinds of service oriented businesses. These include banks, stores, restaurants and more. The information gathered from mystery shopping can enhance a company's customer loyalty.

Q. What does it take to be a mystery shopper?

A. Will you..

• Read carefully to ensure you will meet the clients' specifications?

• Notice details and report them accurately?

• Write objectively and concisely?

• Return phone calls or e-mails promptly?

• Meet deadlines consistently and reliably?

Q. How far will I have to travel and how much work might I get as a mystery shopper?

A. It depends. We try to assign work to shoppers who live close to our clients' locations so the amount of work available will depend on how many locations are within your geographic area.

Q. Is mystery shopping a full-time job?

A. To be frank and honest. No.. We may have several clients in your local and geographic area, or only a few. Some clients may request that we rotate mystery shoppers rather than sending the same person over and over. Other clients require monthly shops and others ask for shops only once a quarter or once a year.

Q. Can I mystery shop for other companies?

A. Absolutely! In fact, we encourage you to do so. As with most skilled activities, the more you do it, the better you become at it. Visit the site for the Mystery Shopper Providers Association (MSPA) which posts a variety of shopping opportunities from its member companies. (www.mysteryshop.org)

Q. How and when do I get paid for mystery shopping?

A. Mystery shoppers are independent contractors. CustomerTrend™ pays for satisfactory completion of shopping reports on a per shop basis. The rate varies from client to client and is agreed upon in advance. In addition, some of our clients also reimburse for purchases and allow shoppers to keep the items. Payment to shoppers is made via PayPal on a monthly basis, paid around the 20th of the following month.

Q. How do I become a mystery shopper?

A. Before you fill out our application, ask yourself these questions:

• Can we always count on you to complete your assignments on time?

• Do you have reliable access to a computer?

• Would you still be willing to do shops for us even if sometimes we could only give you one shop/month?

If you answered Yes to these questions, please review a sample form by clicking HERE.

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To sign-up online to become a mystery shopper, Click Here .